l9999 Privacy Policy

1 About This Policy

This Privacy Policy ("Policy") is published by l9999 ("l9999", "we", "us", "our"), the operator of the online betting and casino platform accessible at https://l9999.io ("Platform"). This Policy describes how l9999 collects, uses, stores, shares, and protects the personal data of all individuals ("you", "your", "Player", "User") who register an account, visit the Platform, or otherwise interact with l9999's services.

This Policy should be read alongside the l9999 Terms & Conditions, which govern the overall legal relationship between you and l9999, and the Responsible Gaming policy. Together, these documents form the complete framework governing your use of the l9999 platform.

l9999 is committed to handling personal data in a manner consistent with internationally recognised data protection principles, including purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability. We apply these principles rigorously across all of our data processing activities.

2 Personal Data We Collect

l9999 collects the following categories of personal data, depending on how you interact with the Platform:

3 How We Collect Your Data

l9999 collects personal data through the following channels:

• Direct Submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or updating your account profile.
• Automated Technical Collection: Data collected automatically when you access the Platform, including IP address, device identifiers, browser type and version, operating system, referring URLs, pages viewed, and session duration. This data is collected via cookies, server logs, and similar tracking technologies.
• Third-Party Verification Partners: Where you submit documents for KYC verification, our identity verification partners may return enriched data such as document validity status, biometric match scores, and sanctions screening results.
• Payment Processors: Our payment partners (including bKash, Nagad, Rocket, Upay, Visa, and Mastercard) may share transaction confirmation data, account holder name, and masked payment details necessary to process and record transactions.
• Fraud and Risk Systems: l9999 uses automated risk management systems that may process your gaming and transaction data to generate risk signals. These signals inform manual review decisions but do not constitute fully automated decision-making for the purposes of account closure.

4 How We Use Your Personal Data

l9999 processes your personal data for the following defined purposes. We do not use your data for any purpose incompatible with those listed below without first obtaining your explicit consent:

• Account Management: To create, maintain, and administer your l9999 account, verify your identity, and authenticate your logins.
• Service Delivery: To enable you to place bets, play casino games, participate in promotions, and access all features of the l9999 platform.
• Payment Processing: To process deposits and withdrawals in BDT via your selected payment method, and to maintain accurate financial records.
• Legal Compliance: To fulfil our obligations under applicable anti-money-laundering (AML), know-your-customer (KYC), counter-terrorist financing (CTF), and data protection laws.
• Responsible Gaming: To monitor your gaming behaviour for signs of problem gambling, apply self-exclusion or limit requests, and ensure that only eligible adults access the platform.
• Customer Support: To respond to your enquiries, resolve disputes, and maintain records of communications for quality assurance.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, account takeovers, cheating, collusion, and other security threats to the platform and its players.
• Platform Improvement: To analyse anonymised or aggregated usage data to improve the functionality, performance, and user experience of the l9999 platform.
• Marketing Communications: To send you promotional emails, bonus notifications, and personalised offers where you have opted in to receive marketing communications. You may withdraw this consent at any time.

5 Legal Basis for Processing

l9999 processes your personal data only where a valid legal basis exists for doing so. The primary legal bases we rely upon are as follows:

• Contractual Necessity: Processing your identity, contact, financial, and gaming data is necessary to fulfil the contract between you and l9999 (as set out in the Terms & Conditions), including operating your account and processing transactions.
• Legal Obligation: Processing for AML, KYC, CTF compliance, and the retention of financial records is required by applicable law. l9999 cannot waive these obligations at your request.
• Legitimate Interests: Processing for fraud prevention, security monitoring, platform improvement, and responsible gaming is carried out on the basis of l9999's legitimate interests, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for marketing communications and non-essential cookies is carried out only where you have given explicit, informed, and freely given consent. You may withdraw consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

6 Sharing Your Personal Data

l9999 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• KYC & Identity Verification Partners: Third-party services that assist in verifying your identity and age for compliance purposes. These partners process only the data necessary to return a verification decision.
• Payment Processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and related financial intermediaries, to the extent necessary to process your transactions.
• Game Content Providers: Providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi may receive a session token and anonymised player identifier to deliver game content. They do not receive your full personal profile.
• Fraud Prevention & Risk Management Services: Specialist third-party services that help l9999 detect and prevent fraud, money laundering, and match-fixing.
• Regulatory Authorities: Where required by applicable law or a valid legal order, l9999 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities. l9999 will not disclose more data than legally required in such circumstances.
• Professional Advisers: Legal counsel, auditors, and accountants, where necessary to obtain professional advice or manage legal proceedings.

7 Cookies & Tracking Technologies

l9999 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that allow l9999 to recognise your browser across sessions and personalise your experience. The types of cookies l9999 uses are described below:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies and security tokens. You cannot opt out of these cookies without ceasing to use the Platform.
• Functional Cookies: Store your preferences such as language settings and display options to enhance your experience across sessions.
• Analytics Cookies: Collect anonymised data about how players use the Platform, including which pages are visited most frequently and where users exit the site. This data is used to improve platform performance.
• Marketing Cookies: Used where you have consented to receive personalised promotional content. These cookies may track your activity across sessions to deliver relevant bonus offers and notifications.

You may manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use core platform features including login and payment processing.

8 Data Retention

l9999 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to any overriding legal retention requirements. The following general retention periods apply:

• Account Data: Retained for the duration of your active account relationship with l9999, plus a minimum of five (5) years following account closure, to satisfy AML record-keeping obligations.
• KYC & Verification Documents: Retained for a minimum of five (5) years from the date of submission, as required by applicable AML regulations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer Support Communications: Retained for two (2) years from the date of the last communication, or longer if the communication relates to an unresolved dispute or regulatory matter.
• Technical & Log Data: Retained for up to twelve (12) months in identifiable form, after which it is aggregated or anonymised.
• Marketing Preferences: Retained until you withdraw consent or close your account, whichever occurs first.

Once the applicable retention period expires, l9999 will securely delete or irreversibly anonymise your personal data so that it can no longer be attributed to you.

9 Data Security

l9999 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and l9999's servers.
• Encryption of sensitive data fields (including payment details and identity documents) at rest using industry-standard algorithms.
• Role-based access controls ensuring that only authorised personnel with a demonstrated need can access personal data.
• Regular security audits, vulnerability assessments, and penetration testing conducted by qualified independent security professionals.
• Two-factor authentication (2FA) requirements for administrative access to systems holding personal data.
• Incident response procedures enabling l9999 to rapidly detect, contain, and report security breaches.

10 Your Data Rights

As a registered l9999 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact support at [email protected]. l9999 will respond to all valid requests within 30 days of receipt.

11 Children's Privacy

The l9999 Platform is strictly intended for adults aged 21 years and above. l9999 does not knowingly collect or process personal data from any person under the age of 21. If l9999 discovers that personal data has been collected from a person under 21, that account will be immediately suspended, all associated data will be deleted, and any deposited funds will be returned to the original payment method where technically possible.

If you are a parent or guardian and believe that a minor has registered an account on l9999, please contact us immediately at [email protected]. l9999 will investigate and take appropriate action within 24 hours of receiving a verified report.

12 Marketing Communications

l9999 may send you promotional communications about bonuses, new games, cricket betting specials (including BPL, IPL, and T20 World Cup offers), and seasonal promotions such as Eid and Pohela Boishakh offers, where you have opted in to receive marketing communications at the time of registration or via your account settings.

You may opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link included in any promotional email from l9999.
• Updating your communication preferences within your l9999 account settings.
• Contacting l9999 support directly at [email protected] and requesting removal from the marketing list.

Opting out of marketing communications does not affect the delivery of transactional messages, which include deposit confirmations, withdrawal notifications, account security alerts, and mandatory notices relating to changes to these policies. These transactional messages will continue to be sent regardless of your marketing preferences, as they are necessary for the operation of your account.

13 Third-Party Links

The l9999 Platform does not contain links to external third-party websites as part of its standard navigation or content. However, where game providers deliver content within the Platform environment, those providers operate under their own data processing terms, and l9999 is not responsible for the privacy practices of third-party game software operating within their own technical environments.

l9999 encourages all players to review the privacy notices of any third-party service that they use in connection with their gaming activity, including mobile financial services such as bKash and Nagad, whose own privacy terms govern the data collected during payment transactions on those networks.

14 Changes to This Privacy Policy

l9999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the structure of our business. The most current version of this Policy will always be available at https://l9999.io/privacy-policy, with the "Last Updated" date clearly displayed at the top of the document.

Where changes are material — meaning they significantly affect your rights or the way we process your data — l9999 will notify registered players via email and via an in-platform notification at least fourteen (14) days before the updated Policy takes effect. Your continued use of the l9999 Platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy.

If you do not agree with any changes made to this Policy, you should discontinue use of the Platform and may request account closure by contacting support. Any data collected prior to your account closure will be retained in accordance with l9999's legal obligations as described in Section 8 of this Policy.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by l9999, please contact our Data Privacy team using the details below. All privacy-related enquiries will be acknowledged within 48 hours and fully responded to within 30 calendar days of receipt.

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: Please use "Privacy Request – [Your Username]" to ensure your message is routed to the privacy team promptly.
• Response Time: Acknowledgement within 48 hours; full response within 30 days.
• Operating Hours: 24/7, Bangladesh Standard Time (BST, UTC+6).